DDNS help
For hostname or update issues, include the hostname and the approximate time of the last attempt.
- Do not send passwords
- Mask account keys
- Mention the client platform
Support
Tell us the outcome you need.
A clear device type, hostname, time, and expected result helps us solve connection issues faster.
Account access
Request registration, sign-in, subscription, or account status help.
- Use the account email
- Describe the exact message
- Never email a password
Security or abuse
Report suspected abuse, unauthorized access, or a security concern with enough evidence to investigate.
- Include timestamps
- Preserve relevant logs
- Avoid sending active secrets
Support email
Messages are handled through support@connira.com.